Privacy Policy
Effective Date: July 10, 2026
The Imagine Universe LLC and its subsidiaries and affiliates (collectively, "TIU", "we", "our", or "us") respect your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website at theimagineuniverse.com (the "Site"), use our mobile applications, attend our events (such as Plushie Con, OC Music Fest, and Animascar), or interact with any of our other digital and physical services (collectively, the "Services").
By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
1. Information We Collect
We collect several types of information from and about users of our Services, including:
- Personal Data: Information that identifies you personally, such as your name, postal address, email address, telephone number, payment information, and account credentials.
- Usage Data: Information about your internet connection, the equipment you use to access our Services, and your usage details. This includes IP addresses, browser types, operating systems, and page interaction data.
- Location Data: We may collect geographical location data when you use our mobile applications or check in at our physical event activations.
- User Contributions: Information you provide to be published or displayed on public areas of the Site or transmitted to other users (such as forum posts or comments).
2. How We Collect Information
We gather information through various methods:
- Directly from you: When you provide it to us by creating an account, purchasing a ticket, signing up for our newsletter, or contacting customer support.
- Automatically: As you navigate through the Site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
- From third parties: For example, our business partners, ticketing agencies, and social media platforms when you interact with our content offsite.
3. How We Use Your Information
We use the information that we collect about you or that you provide to us to:
- Present our Services and their contents to you.
- Process transactions, including ticket sales, merchandise purchases, and event registrations.
- Provide you with notices about your account or subscriptions.
- Fulfill any other purpose for which you provide the data.
- Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- Notify you about changes to our Services or any products or events we offer.
- Allow you to participate in interactive features on our Site, including live streaming chats and community forums.
- Deliver targeted advertising and marketing communications regarding future activations, festivals, and digital releases.
4. Disclosure of Your Information
We do not sell your personal data. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this Privacy Policy:
- To our subsidiaries and affiliates within The Imagine Universe ecosystem.
- To contractors, service providers, venue operators, and other third parties we use to support our business (for example, ticketing processors, payment gateways, and data analytics providers).
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- To comply with any court order, law, or legal process, including responding to any government or regulatory request.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of The Imagine Universe LLC, our customers, or others.
5. Data Security
We have implemented standard operational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All payment transactions are conducted through our third party payment processors and are encrypted using SSL technology. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk.
6. Cookies and Tracking Technologies
Our Site uses "cookies" and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. We use tracking data to improve functionality, analyze traffic patterns, and administer the Site.
7. Your Privacy Rights
Depending on your location, you may have specific rights regarding your personal information, including the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete personal data.
- Request erasure of your personal data under certain conditions.
- Object to the processing of your personal data.
- Request the restriction of processing your personal data.
- Request the transfer of your personal data to another party.
To exercise any of these rights, please contact us at privacy@theimagineuniverse.com. We may request specific information from you to help us confirm your identity before processing your request.
8. Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can delete the information from our servers.
9. Third-Party Links
Our Services may contain links to third party websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
10. Changes to Our Privacy Policy
It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice on the Site. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Site and this Privacy Policy to check for any changes.
11. Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
The Imagine Universe LLC
Legal Department
Email: privacy@theimagineuniverse.com